Privacy Statement

Your right to privacy 

You have a right to have your personal information kept private. We follow the privacy and ‘protected information’ requirements in aged care and privacy laws.  

We are bound by strict privacy and ‘protected information’ laws that limit when and how we collect and use personal information, and when we can release it to people or organisations outside of Anthem under the Privacy Act 1988. 

When we collect your personal information it must be directly related to, or reasonably necessary for, one or more of our functions or activities. 

The laws we operate under give us the authority to collect your personal information. 

In addition to collecting your personal information from you, we may also collect it from other people or organisations, including people receiving aged care services and their representatives, providers of aged care services, and external organisations like health and professional standards bodies. 

Any personal information we get from a third party is treated the same as if you provided it. 

Use of information 
Your personal information will be used in accordance with the Privacy Act. It will be used for the purpose it was collected for. 

Your personal information will only be disclosed to another person, body or agency if:

- you give us permission; or
- it's authorised or required by law; or
- it meets one of the other exceptions in the Australian Privacy Principles.

How to make a complaint 
If you wish to make a complaint about a situation where you believe your personal information has been inappropriately handled or there has been a breach of privacy, please write or speak to the Privacy Officer.  The Privacy Officer will follow the organisation’s Complaints Procedure which involves a response as soon as practicable and action taken based on a risk assessment and within 30 days.  

For further information please contact our Privacy Officer by:   
Email:  info@anthemcare.com.au 
Post:     25 Retford Road, Bowral NSW 2576 
Phone: 02 4862 8500